The Chartered Insurance Institute (CII) and PFS have announced appointment of a new chief digital and information officer to deliver the CII Group’s IT functions.
The move reflects the challenges the CII has faced in recent years and its ambitions for the future. Mathew Mallett joins from the UK Space Agency and will further enhance the organisation’s senior focus on digital and technology alongside current chief operating officer, John Bissell. Mallett is focused on providing a modern and progressive digital experience for CII and PFS members, customers and staff.
PFS Interim CEO, Don MacIntyre, said: “The PFS shares the ambition of the CII, to deliver an exceptional experience for our members and customers. I am delighted to have Mat join the CII Group, bolstering the senior leadership and giving us the capacity to achieve our customer goals.”
Mallett said: “It is an exciting time to be joining the CII and PFS. The roll out of a new relationship management system early next year will make a big difference to customer and member experiences, and a keen focus on serving our members and customers better needs to run through every aspect of our digital and technology development. I am looking forward to working with colleagues to achieve that aim.”